Throw it out the window!

That is what I want to do with my new cable modem. About 5 weeks ago I switched our phone service over to our cable company in an attempt to stick to our budget and save $20 a month. Well... it has been a HEADACHE no more like a MIGRAINE since the tech guy replaced my old cable modem with a new one that includes the Advanced Phone. For some reason my internet and phone want to lock up at random times while using it. And mostly when I'm on the computer. Go figure. My kids can play for an hour on their fun websites without any problems, but the moment I sit down and surf the net I'm locked out. Not only is my internet locked out but my phone too. So I cannot receive phone calls, surf the web or check my email until it's restarted.The only way to get it working again is to push a paper clip into a tiny reset button at the back of the modem. Then wait 5 mins for it to reset. This does the trick but it will lock out again at anytime. I'm reseting the modem at least 5-10 times each day. Ughhhh. I'm so frustrated.

I've had tech guys out here twice already. They have tried it all to fix it by replacing the modem, repairing a damaged phone line coming into my house through the basement, and sent upgrades to the modem etc.. They stay for 15-20 mins to see if it's still working, and it is. But like clock work, the instant they leave, I lock it up again. Best reason they can give me is they think my router is interfering with the signal. But they don't know for sure. Great thanks!

What do I do? Do I go buy a new router (ours is about 8 yrs old so I can see why an newer one may be a good idea) and see if that helps, or do I cancel the advanced phone, go back to our original phone company and pay $20 more a month again.

I think my best option is the throw the modem out the window. That will give me an instant satisfaction, but then I won't have my internet connection anymore and I'll go bonkers.

Thanks for listening.